The government has unveiled a new five-year roadmap to strengthen the regulation of Uganda’s gaming and lotteries sector, a move aimed at improving accountability, curbing illegal gambling and increasing the industry’s contribution to national revenue. The Ministry of Finance, Planning and Economic Development on Monday launched the Strategic Plan, Client Charter and Service Delivery Standards for the National Lotteries and Gaming Regulatory Board (NLGRB), setting the direction for the regulator’s work over the next five years.
Launching the three documents, State Minister for Finance (General Duties) Henry Musasizi said they will help the Board improve service delivery while supporting government’s priorities on domestic revenue mobilisation, digital transformation, public accountability and socio-economic development. Musasizi said the documents go beyond policy and demonstrate the government’s commitment to responsible gaming, innovation and effective regulation of the industry.
“The gaming industry continues to play an increasingly important role in Uganda’s economy. Through effective regulation, enhanced compliance, technological innovation and stronger supervision, the sector has expanded its contribution to government revenue, employment and investment,” Musasizi said. He added that the Strategic Plan, Client Charter and Service Delivery Standards are aligned with Uganda Vision 2040, the Fourth National Development Plan (NDP IV) and the government’s Tenfold Growth Strategy.
Earlier, during a meeting with the Board and management, Musasizi urged the regulator to prioritise strengthening the Central Electronic Monitoring System, automating licensing processes, intensifying enforcement against illegal gaming operators, promoting responsible gaming and building a committed workforce. Deputy Secretary to the Treasury Patrick Ocailap challenged the Board to focus on implementing the new strategy rather than treating it as a policy exercise.
“A Strategic Plan without implementation remains a statement of intent. Service Delivery Standards without compliance remain aspirations. A Client Charter without accountability becomes only a public relations document,” Ocailap said. He urged the regulator to translate the commitments contained in the documents into measurable improvements in service delivery and public value. National Lotteries and Gaming Regulatory Board Chairperson Kenneth Kitariko reaffirmed the Board’s commitment to professionalism, innovation and collaboration with stakeholders.
“Through enhanced regulatory compliance and the integration of cutting-edge technologies, we strive to create a fair, transparent and efficient gaming industry that aligns with Uganda’s national priorities,” Kitariko said. During the event, Kitariko also presented the Board’s ISO certification to Minister Musasizi, describing it as a milestone in the regulator’s efforts to improve institutional standards and service delivery-URN. Give us feedback on this story through our email: kamwokyatimes@gmail.com
